Miss Hana Day Spa Terms and Conditions
1. Introduction
Welcome to Miss Hana Day Spa. By booking an appointment or purchasing any of our services, you agree to abide by the following terms and conditions. Please read them carefully.
2. Appointments
2.1 Booking: Appointments can be made via phone, online, or in person. A valid contact number and email address are required at the time of booking.
2.2 Arrival: Please arrive at least 10 minutes prior to your scheduled appointment to allow time for check-in and relaxation.
2.3 Late Arrival: If you arrive late, your session may be shortened to accommodate subsequent appointments. The full service fee will still apply.
2.4 Cancellation/Rescheduling: We require at least 24 hours’ notice for any cancellations or rescheduling of appointments. Failure to do so may result in a cancellation fee equivalent to 50% of the service cost.
3. Services
3.1 Consultation: A brief consultation will be conducted before your treatment to understand your needs and ensure the best possible service.
3.2 Health Conditions: Please inform us of any health conditions, allergies, or injuries prior to your treatment. This will help us tailor our services to your needs.
3.3 Right to Refuse Service: Miss Hana Day Spa reserves the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may be compromised by our services.
4. Payments
4.1 Pricing: All prices are subject to change without prior notice. The price applicable at the time of booking will be honored.
4.2 Payment Methods: We accept cash, credit cards, and electronic payments.
4.3 Gratuities: Gratuities are not included in the service price but are appreciated for exceptional service.
5. Gift Certificates and Packages
5.1 Validity: Gift certificates and prepaid packages must be redeemed within one year from the date of purchase unless otherwise stated.
5.2 Non-Transferable: Gift certificates and packages are non-transferable and non-refundable.
5.3 Lost Certificates: Lost or stolen gift certificates cannot be replaced.
6. Personal Belongings
6.1 Responsibility: Please keep your personal belongings secure. Miss Hana Day Spa is not responsible for any lost or stolen items.
7. Privacy
7.1 Confidentiality: Any personal information provided to us will be kept confidential and used solely for the purpose of providing you with the best possible service.
7.2 Marketing: With your permission, we may send you promotional offers and updates. You can opt-out at any time.
8. Liability
8.1 Limitations: While we strive to provide the best possible care, Miss Hana Day Spa is not liable for any adverse reactions or injuries resulting from our services.
9. Changes to Terms and Conditions
9.1 Modifications: Miss Hana Day Spa reserves the right to change these terms and conditions at any time. The updated terms will be posted on our website and available at the spa.
10. Contact Information
If you have any questions or concerns, please contact us at:
Miss Hana Day Spa
Jl. Raya Bypass-Kuta Pujut
Phone/Whatsapp Number : +62 878-4765-6919
Email Address : misshanadayspa@gmail.com
By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.